Agency Intelligence

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Jessica Fukuchi, President at PCRG Insurance. They chat about hiring and helping team members succeed. Episode Highlights: Jessica discusses how she got into the insurance industry and the idea behind her agency. (1:25) Jessica explains that not having a physical office causes friction with certain customers who prefer to deal with an agency, a local, or an office. (7:19) Teresa mentions that working virtually was difficult for her as a leader and that it requires a particular type of person to work remotely and communicate well. (12:33) Jessica discusses their recruiting process in order to find the ideal individual for their culture and clients. (14:10) Jessica mentions that when it comes to attracting new talent into the industry outside of insurance, she looks for specific skill sets and the way people approach her about why they want to join her team. (20:02) Jessica discusses her training and development strategy for