V.u.x. World

Dr Joan Palmiter Bajorek is easily one of the best known people in conversational AI - for Women in Voice, for her public speaking, for her experience at the likes of Nuance, and now for her work as VP of Product Research (Data Analytics) at OneReach AI. After reading Robb Wilson's excellent book Age of Invisible Machines (Robb is the CEO of OneReach AI) I had questions about how the work of conversation designers might change - how might hyperautomation and hyperpersonalisation affect our day to day work, and specifically user research? We're used to making generalised user personas. What will we do when we have countless bots adapted to countless users? I asked Joan about these things and more...Contents: 00:00Start00:59Joan's experience03:22Age of invisible machines05:2530 seconds, go!08:36How will emerging technologies (like generative aI) effect our work?13:16Generative ai is a wild entity14:33ChatGPT has amazing powers, but struggles with the basics16:59How do you monitor the different 'hypersonalised'