A.m. Best Radio Podcast
Broadridge’s Swain: Insurance Consumers Seek Improved Customer Experiences, Communication
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:08:48
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Sinopsis
A recent Broadridge survey found only 11% of consumers believe the insurance industry provides a quality customer experience and 26% are confused by insurers’ communications, said Matt Swain, head of communications insights and experience at Broadridge.
