Creating Disney Magic: Lessons In Leadership, Management, And Customer Service

Today, Jody and I are recording live in my home office. We just finished recording our newest course for the Cockerell Academy and want to share some thoughts about the topic: Performance Excellence.  Simply put, performance excellence is implementing an environment and system that ensures the guest experience is amazing; which begins long before a guest arrives. It isn’t complicated. It is intentional. It starts with hiring the right people and equipping them. When you have the right people, you can focus on training beyond the necessary hard skills. Train and equip to understand how to be a team and support one another. Cultivate an environment where they know they are valued and cared for. You can simplify the plan for achieving performance excellence to the following action points: Get the right people Get the right expectations Get the right plan Hire the right people, train them, and treat them right. This is how you develop a different culture and get different results. Don’t get bored with the basic