Agency Intelligence

In this episode of The Ryan Hanley Show, Ryan Hanley sits down with Michael Malfa. Michael Malfa is the CEO and co-founder of Boardwalk Insurance, an independent insurance agency located in Ontario, Canada. I think Michael's LinkedIn bio says it all, "Championing change, always looking for new, efficient ways to deliver enhanced customer experiences. As technology evolves, so must we. Our goal is to leverage technology and make it our ally, rather than our enemy." We get down on many different topics associated with the digital production of insurance business. You're going to love this one... Episode Highlights: Michael discusses his experience in commercial brokerage and what led Boardwalk Insurance to develop its own unique solution and technology. (7:12) Michael discusses the process of creating the technology that will provide producers with the tools they need. (12:29) Michael explains that insurance risk management is a long-term investment and that it is essential for future-proofing the bus