Wavebreak Podcast: Grow Your Shopify Store

In this episode of the Wavebreak Podcast, Dylan Kelley interviews Olek Potrykus, Head of Customer Experience at Tidio. Olek has worked at Tidio for nearly a decade helping brands master the art and science of customer experience. Today on the show, he shares best practices for 2023 and beyond. In this episode you'll learn:Current state of customer expectations and how you can use great CX to increase conversion rate by up to 3xAI's impact on Customer Experience and how you can be ahead of the pack in every wayEssential best practices for customer success (channels, automation, and more)Get an exclusive discount on Tidio with promo code "LEADERS" - Tidio is the highest-rated live chat software on Shopify. Through Live Chat, Chatbots, and Ticketing, Tidio helps eCommerce merchants gain and retain more customers with personalized shopping experiences. Automate up to 47% of recurring questions and offer discounts based on user behavior to maximize revenue. If you want to increase sales and customer satisfaction c