Fm Evolution

SummaryOn this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, CEO of CGP Maintenence and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout the episode, Jim discusses how he has identified, implemented, and maintained the essential habits that have contributed to his thriving business. He dives deep into how he’s used these impactful habits to create exceptional customer experiences, enhance employee engagement, and promote business success. He provides valuable insights on habit transformation, identity-driven habits, and purposeful environment adjustment. Finally, he considers how focusing on impactful habits can revolutionize your service offerings and elevate your business.Show Notes(1:01) Introduction(2:01) How Repetition Creates Impactful Habits(7:20) Rewarding Employees for Their Habits(9:28) Identity-Driven Habits(11:28) Establishing a Culture that Cultivates Effective Habits(14:47) Are Habits Tied to Purp