Agency Intelligence

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Kelly Donahue-Piro, President of Agency Performance Partners. Kelly Donahue-Piro and Teresa chat about how to lead a strong team into next generation of independent agencies Episode Highlights: Kelly explains that account managers often feel overwhelmed by their work and the demands of their roles. However, it is crucial to hold them accountable and focus on their potential. (3:13) Kelly mentions that agencies should focus on sharing metrics with their team, providing tools and resources, and encouraging them to prioritize high-value clients during a hard market. (17:02) Kelly discusses the importance of permission and rewiring behaviors to build trust in agency-client relationships, and the need for clear communication, proactive outreach, and a focus on building trust during challenging times. (21:30) Kelly explains that effective leadership communication and the power leaders have in guiding their teams through change and