Agency Intelligence

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Niki Henley, Owner of Extra Mile Insurance Solutions.  Niki started her agency in 2019 and was a guest in 2020. Today, we followed up with her progress and talked about what has helped her build her agency most successfully. Episode Highlights: Niki shares that she opened her own agency in 2019, and faced challenges in the first year, including the impact of COVID-19, but ultimately learned valuable lessons and adopted new technologies and strategies that put them ahead in the market. (2:04) Niki discusses the importance of seeking advice and guidance from trusted mentors and industry experts before making decisions or implementing new tools in order to avoid unnecessary expenses and ensure success. (7:43) Niki mentions that she is not a big gift person and has struggled with showing appreciation to her team, but has made efforts to improve by valuing their input and being transparent about goals and the bigger picture. (16:27)