V.u.x. World

Greg Bennett’s the final Conversations2 interviewee focused on large language models!When I heard that Salesforce have adopted LLMs at scale (and also heard that they had started to design and build this prior to ChatGPT’s release) I wanted to know more!I’ve known Greg for years and have always found him to be warm, knowledgeable and an expert at making complex subjects understandable. He didn’t disappoint here - we spoke about thinking in systems and how that relates to conversational AI, how LLMs affect conversation design (and how conversation designers are key to the best usage of LLMs), how his team of designers work with the wider team, and Salesforce’s recent push into Generative Conversational AI.So listen up to Greg’s thoughts on the best ways to use LLMs in conversational AI! Salesforce have gone all-in on generative conversational AI and Greg’s team have made that possible. 00:00Start00:29Greg's introduction03:55What's your favourite bot?05:11What's the most useful thing you use at work?06:21Which