Agency Intelligence

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Susan Wathen Johnston, President of Countryside Insurance Agency. Susan discusses how to build resilience and how to approach each day with Tenacity. Episode Highlights: Susan shares her early involvement in insurance, spending time at age 6 in her father's agency and getting her license at 18 to work part-time. (2:32) Susan mentions that the availability of online groups and communities allows us to easily access information and get quick responses to our questions, making us fortunate in the digital age. (9:47) Susan explains that the ability to be a leader is partly innate and cannot be taught, so leaders need to protect their team and establish processes to filter out those who may not be a good fit for the organization's health and success. (14:46) Susan discusses the importance of self-care and maintaining a positive mindset to avoid bringing others down. (18:06) Susan shares that she finds time blocking helpful for ma