Attractionpros Podcast

Keep connecting with IAAPA in 2024! Join your colleagues and peers at the IAAPA FEC Summit from January 21st to the 23rd in San Antonio, Texas. Or, plan to celebrate the industry’s most significant achievements at the new IAAPA Honors event held in conjunction with the IAAPA North America Summit, March 3rd to the 5th in Las Vegas. We can’t wait to see you there! Visit IAAPA.org for more information.   It’s time to change the way we think about customer service.  For so many years, we’ve heard phrases like “treat the customer with respect,” “put yourself in the guest’s shoes,” “customer service is just about being nice,” or “the customer is always right.”  In Josh’s new book, The Hospitality Mentality, he offers a fresh perspective to customer service that aligns more with guest experience and loyalty instead of traditional customer service.  While the concepts apply to all business types, the book was written with the attractions industry top of mind.  In this episode, Matt and Josh explore The Hospitality Me