Attractionpros Podcast
Episode 332: Steve Thomas talks about lessons from the oil field, guest centricity, and no paper signs
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:54:45
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Sinopsis
Steve Thomas is the General Manager at Belmont Park in San Diego, CA. Steve’s background includes working in oil fields in West Texas and Eastern New Mexico until he decided to move back to his hometown of San Diego in 2017. At that time, Belmont Park had recently been acquired by a real estate developer who had a new vision for the park, which was falling into disrepair. After identifying the challenges needed to make necessary improvements, he took on the role of Maintenance Manager and immediately implemented enhancements. Not long after, he approached the park’s ownership with the interest of becoming General Manager. Since becoming GM in 2018, Steve’s main focus has been on unification, which included acquiring all of the concessions operators on the property and bringing them all under one roof. In this interview, Steve talks about lessons from the oil field, guest centricity, and no paper signs. Lessons from the oil field "Don't be bitter about spending a little more time in a role. Have pati