Creating Disney Magic: Lessons In Leadership, Management, And Customer Service

"The most important customer interaction is the one with the person you are in front of." Key Moments 01:20 Cultivating a Positive Culture in Leadership and Management 02:56 Customer Centric Business Approach 05:08 Personalizing Interactions and Customer Service 09:09 Maintaining Personal Service in Large Organizations Resources Register for Episode 500 The Cockerell Academy About Lee Cockerell Mainstreet Leader Treat People As Individuals The heart of customer service and leadership is the importance of valuing every person as a "Very Individual Person (VIP)". It's the individual attention and personalized service that makes all the difference in both our professional and personal lives. Every interaction in leadership, customer service, or even daily life can be magical when we understand individual needs.  Here are 3 key takeaways from this conversation: - Every Person as a VIP: VIP stands for Very Individual Person. Treating each person according to their unique needs and preferences is what sets exc