The Cx Cast
332: How To Set CX Metrics Goals
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:30:46
- Mas informaciones
Informações:
Sinopsis
CX leaders must set goals for standard CX beacon metrics such as NPS and CSAT, but every organization is at a different point in their measurement journey. Rich Saunders, Senior Analyst, describes the challenges in setting the right metric goals and how to take a tailored approach that matures over time.
