The Cx Cast
324: Journey Mapping Trends
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:16:04
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Sinopsis
It’s a topic that is a perennial favorite among CX pros: journey mapping. Today, journey mapping platforms help not only with mapping itself but with visualization, brainstorming, and ideation, as well. Covering the key trends is Forrester Senior Analyst Michelle Beeson.
