Creating Disney Magic: Lessons In Leadership, Management, And Customer Service

“Every problem in business is a person that didn't do what they say they're going to do.” Key Moments 01:37 Effective leadership requires self-reflection and collaboration. 03:52 Identifying and overcoming workplace barriers. 05:13 Candor is truth with empathy. 07:01 Identifying and overcoming personal barriers. 10:14 Cockrell Academy program: guiding you to leadership. Resources The Cockerell Academy About Lee Cockerell Mainstreet Leader Magical Vacation Planner 407-442-2694 Leaders Break Down Barriers Great leaders are good at removing obstacles to create a cohesive, efficient workplace. However, sometimes you just don't know why there's a barrier. When you don't know, you feel it and you know it's there, the leader should be the one to step up and find out why. We need to stay committed to the job that we took, which includes taking care of each other and our guests. And when you don't break down those barriers or put in the effort to remove obstacles, one of those is going to suffer. Whether you are leadi