Creating Disney Magic: Lessons In Leadership, Management, And Customer Service

“Leaders need to recognize how important it is to have trust and involvement and being inclusive, and especially appreciating people telling you the truth." Key Moments 03:14 Mishandled meetings lead to a toxic culture. 05:15 Empower employees, listen, learn, and succeed. 07:08 Navigating the choice to improve or accept a bad workplace situation. 09:54 Responding to constructive criticism as a leader. 12:04 Impact of implementing pre-shift meetings 13:45 Recapping the art of effective meetings Resources The Cockerell Academy About Lee Cockerell Mainstreet Leader Dealing with Bad Meetings One way to create a toxic environment and drive away talent is to lead with a “my way or the highway” style. Recently a listener reached out with a question about dealing with bad meetings. The meetings she mentions are so bad that employees now call their meetings the “you suck meeting.” This term was coined by employees frustrated by the negative and authoritarian style of their morning meetings. Unfortunately, culture issu