Creating Disney Magic: Lessons In Leadership, Management, And Customer Service

"You always give customer the benefit of the doubt. Always give your employees the benefit of the doubt. If you're not sure, give them the benefit of the doubt until you can prove it." Key Moments 05:51 Responding to customer complaints at Disney. 06:37 Acknowledge, accept, and move forward when mistakes occur. 10:11 Ask why before admonishing, seek deeper understanding. 13:39 Innovative platform pulls reviews to help guide better decisions. 16:32 Upcoming events can be found at CockerellStore.com. Resources Cockerell Store The Cockerell Academy About Lee Cockerell Mainstreet Leader Magical Vacation Planners  407-442-2694   One of the most challenging aspects of customer service is responding to bad reviews on social media. There are ways leaders can handle negative feedback while maintaining professionalism and empathy. The way you respond matters because your customers and employees are watching. During our conversation, Jody and I highlight three things to note when responding to bad customer reviews. The