Creating Disney Magic: Lessons In Leadership, Management, And Customer Service

"There is a clear difference between those who have their act together those who are just half there, not communicating well and not paying attention." Key Moments 05:32 Presenting yourself professionally leads to opportunities. 08:32 Body language impacts the perception of professionalism.  10:22 Understand professional etiquette in job interviews. 14:41 Frontline Rules is a course that supports personal and organizational improvement. Resources The Cockerell Academy About Lee Cockerell Mainstreet Leader Magical Vacation Planners  407-442-2694 Body Language and Hospitality First impressions are made within seconds. That is why professionalism, appearance, and a good attitude are crucial in hospitality. They can quickly make or break a customer’s impression of your organization. That is why sometimes it is more important to "hire for the smile and train the skill." Understanding how non-verbal cues impact hospitality can make a significant difference in how you connect with others and create magical experienc