Paypod: The Payments Industry Podcast

Episode Topic In this episode of Pay Pod, host Kevin Rosenqvist chats with Jay Sanderson, Senior Manager of Digital Experience and Product Marketing at Progress. With over two decades of experience in the tech world, Jay offers deep insights into how businesses can transform their digital experiences to meet evolving user expectations. The conversation dives into how Progress has stayed relevant for 40 years, its role in shaping user interfaces, and the importance of creating seamless digital experiences for customers. Jay also shares his perspective on how artificial intelligence (AI) is transforming the way we interact with technology, with a particular focus on improving user experience (UX) across platforms. Lessons You’ll Learn Listeners will walk away with a deeper understanding of the difference between user experience (UX) and digital experience (DX) and why both are critical in today's tech landscape. Jay shares how businesses can leverage AI to create hyper-personalized, intuitive interfac