The Cx Cast
378: Practitioner Stories: Journey Management At Prudential
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:34:32
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Sinopsis
We continue our series on Prudential’s CX transformation by interviewing John Sciacchitano, VP, Head of Journey Management. He describes a framework of journey management that's sensitive to stakeholder and customer mindsets.
