Marketing Mavericks (mp3)

Today we talk with Ted Nardin, Founder and CEO of Ideal Dialogue, about the science of customer service - is there a prime directive? We also talk about Comcast's infamous 'phone call from hell' and how to avoid making the same mistakes. Host: Tonya Hall Guests: Frank Eliason, Ted Nardin, and Augie Ray Download or subscribe to this show at https://twit.tv/shows/marketing-mavericks. Thanks to CacheFly for the bandwidth for this show. Sponsors: lynda.com/mm ziprecruiter.com/mm