Ponderings From The Perch

Why do brilliant marketing strategies with massive budgets still fail spectacularly? On this episode of Ponderings from the Perch, the Little Bird Marketing podcast, host and CEO Priscilla McKinney talks with guest and CEO Alexander Millet about the critical disconnect between what customers say they want and what they want. They explore how Brandtrust uses applied social and behavioral sciences to uncover the more profound human truths that drive real decision-making.  Traditional market research often captures what people say they want versus what they do. A perfect example of this comes from Netflix, which  promoted Schindler's List to customers as it was reported as people’s favorite. Basing this decision solely on self-reported information, they failed to see what the data was saying– that these customers actually more frequently watched Dude, Where's My Car. When asked, customers answered what they thought was the most respectable answer, and probably even believed they had watched Schindler’s List mo