Fm Evolution

SummaryIn this episode of Service Evolution, Jim Robinson sits down again with Matt Hackett, Director of Operations at CGP, to peel back the curtain on what it means to keep projects—and people—moving in the world of service and construction. This isn’t just about fixing problems; it’s about reassuring, communicating, and building trust with clients when they need it most.Matt brings his years of operations experience to the table, sharing how his team at CGP approaches the whirlwind of client pain points. From major plumbing disasters to everyday maintenance issues, his philosophy stays the same: meet clients where they’re at, validate their concerns, and over-communicate every step of the way. The result is clarity, confidence, and a feeling among clients that they’re truly being cared for.A highlight of the episode is the story of a monumental rescue at a prominent restaurant, where CGP turned around what was forecasted as a four-month shutdown to get the business back up in just seven weeks. Matt and Jim