Fintech Insider By 11:fs

About this episode: AI has already delivered impressive gains - from streamlining back-office operations to powering conversational assistants. But Agentic AI represents an entirely new frontier. These systems don’t just respond - they act. They make decisions, take initiative, and operate on behalf of users with a level of autonomy that could fundamentally reshape how banks and financial institutions serve their customers. So, what’s still missing? What barriers are holding us back? And most importantly, what needs to happen for Agentic AI to deliver real value - for both customers and institutions? In this episode, David Barton-Grimley is joined by Gradient Labs, who recently worked with a major UK bank to implement Agentic AI in a way that didn’t just automate, but truly transformed critical customer interactions. Alongside a panel of experts, the conversation digs into the biggest challenges around ownership, regulation, and trust. Is Agentic AI the future of customer experience - or just the latest