Fintech Insider By 11:fs

About this episode: AI is everywhere-your newsfeed, your boardroom, your LinkedIn inbox. But when it comes to real, customer-facing use cases in finance… there’s not much to see. Why isn’t AI transforming the customer experience yet? What’s working behind the scenes, and what’s just hype? On this episode we’re cutting through the hype. From smart chatbots and virtual agents to automated KYC, compliance, and document checks, AI is making an impact but mostly behind the curtain. It’s saving time, reducing errors, and sometimes even beating humans at speed. The real challenge? Turning that quiet efficiency into a transformative customer experience. David Barton Grimley is joined by three experts who live and breathe AI in financial services to unpack what’s real, what’s next, and how we move from quiet automation to game-changing customer impact. This week's guests:  Oscar Barlow - Head of AI Advocacy at Starling Vivek Madlani - Co-founder and CEO of Multiply Ai Rosie Lee, Senior UX Researcher & Cu