Tech Done Right

Tribal Knowledge and On-boarding with Annie Sexton TableXI offers training for developers and product teams! For more info, email workshops@tablexi.com. Guest Annie Sexton (https://twitter.com/anniethesexton): Core Support Engineer at Heroku (https://www.heroku.com/). Traveler. Amateur graphic novelist. More at momotarocomic.com/ (http://momotarocomic.com/). Summary Developers and teams build up a lot of knowledge about their code and their process which never gets written down and which makes it harder together to get new team members up to speed. Our guest, Annie Sexton, is a support engineer for Heroku and has to deal with not only Heroku’s vast amount of knowledge, but also the unwritten information of many of her support customers. We’ll talk about the practical things Annie recommends to help make this knowledge explicit, and how your team can improve its group memory and team on-boarding. We’d also like to hear from you. Is there something your team has done to write down the things everybody knows?