Mind The Gap By Freshchat

When a giant multinational conglomerate specializing in hardware and high tech enters the Saas business, things massively change. The center of all the change is the customer — new processes, touchpoints, and the need for a unified experience. David Sakamoto joins us to talk about: -How Cisco delivers customer success at scale Segmenting customers when the world is your audience Lessons smaller businesses can apply from Cisco’s customer success philosophy Why culture needs to be at the forefront of the change, and The most important trait needed in a customer success candidate