Real Estate Investor Huddle

In the real estate investment game, phone calls are an important part of the job. How can we make the most of calls with clients, and how can we stay calm in the face of angry callers? How can we train our teams to be more effective over the phone? On this episode, industry veteran, author and fellow podcaster, Larry Goins shares his advice on making the most of the time we spend on calls.    3 Things We Learned  Solving problems is the key to effective communication At some point, we’re guaranteed to deal with an angry person over the phone. When this happens, take the opportunity to solve the caller’s problem. Seldom will an angry call be purely based on our direct mail reaching their front door, so be sure to ask questions that reveal what the real issues are. Once we know the root of the problem, we can start finding solutions and maybe even get their business after all.   Find ways to stay entertained while making calls If we’re making calls regularly, we’re bound to get bored at some point. To stay foc