Aadom Radio-the Podcast For Dental Managers

AADOM Radio & Care Credit Present: Laura Hatch, CEO & Founder of Front Office Rocks Discussion of case acceptance from the front office perspective-Part 3. In this episode, Laura talked case acceptance and the importance of "The Handoff". She shared some tips and ideas on how to make this a smooth process between the clinical team and front office team. Learning Objectives: Understanding that patients don’t decide on doing their dentistry on facts but instead on feeling. How they feel when they are in the office Case acceptance starts with marketing and handling the new patient phone call correctly Knowing experience is a huge factor of getting patients to accept dentistry and what that means Intention and verbal skills necessary specific to presenting treatment to get the highest chance of acceptance from the patient. More about Laura: Laura Hatch is the founder and CEO of Front Office Rocks, the leader in web-based front office training for dental practices. She is listed non-exclusively w