Aadom Radio-the Podcast For Dental Managers

Part 1: The Journey to Office Manager of the YearWhat does winning Office Manager of the Year mean to you personally?Who or what inspired you to pursue leadership in your practice?What was your reaction when you found out you won?Part 2: Leadership Philosophy and Daily ImpactHow would you describe your leadership style?What’s your approach to creating a positive team culture?How do you handle frustration or resistance to change?What are you most proud of accomplishing in your practice recently?How do you support practice growth and financial success from your role?Part 3: Life as a Leader and a HumanHow do you balance being a high-performing leader with your personal life?What habits or routines keep you grounded?What advice would you give to a newer office manager trying to find their footing?Part 4: The Power of AADOM and What’s NextHow has being part of AADOM influenced your career?What would you say to someone who hasn’t yet joined AADOM?What’s next for you as a leader in your practice and in the industry

AADOM Radio & The Profitable Dentist Presents:Steve Parker of The Profitable Dentists & Penny Reed of AADOMKey Objectives:Hear directly from Steve Parker about the mission behind *The Profitable Dentist* and its focus on educating dentists on how to empower their office managersLearn how dental office managers are stepping into stronger leadership roles—and why that matters to practice success.Explore the importance of continued professional development and visibility for office managers across the industry.Get the inside scoop on AADOM’s cover feature and what it represents for the future of elevating the role of the dental office manager, in the eyes of the dental business owner.Learn More About The Profitable Dentist:https://theprofitabledentist.com/Learn More About AADOM: https://www.dentalmanagers.com/

AADOM Radio Presents:Laura Nelson & Penny ReedKey Objectives:Bridge the gap between practice management and leadership development.Introduce Leadership Unlocked as a new growth tool for members.Highlight the value of deeper-level conversations from mastermind sessions.Showcase Laura’s and Penny’s shared insights on transforming office culture.More About Laura:Laura Nelson, M.S., is a dynamic leader, author, speaker, and educator, renowned for her transformative contributions to the dental industry and beyond. With a career spanning over 20 years, Laura has become a recognized authority in dental practice management, known for her innovative training solutions and commitment to professional excellence.As the founder of Front Office Rocks, Laura has revolutionized dental office training, providing groundbreaking online platforms that enhance practice efficiency and empower dental teams to achieve their full potential. Additionally, she co-founded Sober Life Rocks, a pioneering initiative advocating for sobe

AADOM Radio and Dash Dental Consulting Presents:Callie WardMore About Dash Dental Consulting: https://www.dashdentalconsulting.com/More About AADOM: https://www.dentalmanagers.com/

AADOM Radio & Benco Dental Present:Kiersten Aucoin-Senior Practice Solutions ConsultantLearning Objectives:• Identify the stages of change in a dental practice and recognize common challenges at each stage.• Apply practical strategies to overcome resistance, improve workflows, and create a more efficient and profitable dental practice.• Demonstrate how dental coaching can support office managers in implementing and sustaining positive change.More About Kiersten:Kiersten began her career in the dental sector as an assistant a little over a decade ago. She realized shortly thereafter that the dental field was her passion and attained a BS in Health & Exercise Science from the University of Oklahoma in 2017. During this time period Kiersten also received her certificate in Expanded Functions Dental Assistant (EFDA) & held the valued role of Digital Dental Associate at the University of Kentucky College of Dentistry where she became highly skilled in all aspects of digital dentistry.In 2020, Kiersten be

Here are some Green Tips from the 2024 Winner Valarie Caulfield: https://www.dentalmanagers.com/blog/2024-green-leader/The Green Leader Nomination Info for 2025: https://www.dentalmanagers.com/membership/recognition/green-leader/More About Valarie:Valarie Caulfield began her remarkable journey in the field of dentistry in 1984, embarking on a career that has spanned nearly four decades. In 1991, she took on the role of office manager, where she found her true calling in the business side of dentistry. Valarie thrives on the opportunity to help dentists effectively manage their multi-million dollar practices, combining her love for the field with her keen business acumen.In 2011, Valarie became a proud member of the American Association of Dental Office Managers (AADOM), where she quickly recognized the value of ongoing professional development. Her dedication to the field was further underscored in 2015 when she earned her fellowship from AADOM, a prestigious accomplishment that highlights her commitment to e

AADOM Radio & CEDR HR Present:CeCe Wilson-HR ManagerLearning Objectives:Develop Confidence in Difficult Conversations – Learn why avoiding tough talks leads to bigger problems and how to approach them with clarity and assurance.Master the FIRR Method for Effective Feedback – Understand how to structure conversations using Facts, Impact, Reason, and Request to ensure constructive and solution-focused discussions.Create a Culture of Accountability – Gain strategies for documenting conversations, following up with employees, and fostering a workplace where issues are addressed early, preventing conflict from escalating.More About CeCe:CECE WILSON, MSHRM, SHRM-CP, HUMAN RESOURCES MANAGERCeCe has been leading CEDR’s internal human resources operations since 2021 and brings over 20 years of people management and HR-related experience in private, non-profit, and healthcare industries. With a focus on strengthening the desired workplace culture, CeCe enjoys finding strategic, compassionate, and compliant solution

AADOM Radio & LQPay Present:Amy Crawford-COO/CRO at LQPayAn AADOM Exclusive Landing Page! CLICK HERELearning Objectives:-Understand the Challenges of Traditional Payment Processing – Identify common inefficiencies in dental payment systems, including manual data entry, billing errors, and disconnected platforms.-Explore the Benefits of AI-Powered Payment Solutions – Learn how automation improves financial accuracy, reduces administrative burdens, and enhances cash flow.-Enhance the Patient Payment Experience – Discover how AI-driven tools, such as zero-click payments and mobile-friendly options, improve patient satisfaction and increase on-time payments.-Ensure Compliance & Security in Payment Processing – Gain insights into how AI solutions help dental practices meet PCI and HIPAA compliance while minimizing fraud risks.-Optimize Revenue Cycle Management – Learn how AI-driven billing automation, real-time tracking, and payment plans can improve collections and financial performance.More About Amy:As

AADOM Radio & Peerlogic Present:Breanna McMillen-Head of Sales at PeerlogicLearning Objectives:- Understanding the stress of Front Office workers- Being able to boost front office workers productivity with AI and reduce stress- Increase number of appointments booked which then increases revenueMore About Breanna-Breanna McMillen is currently the head of sales at Peerlogic, one of the founding dental AI companies. With 19 years of experience in the dental industry, she began her career as a hygiene assistant in high school and went on to spend years as a dental hygienist, while also taking on roles in operations and teaching continuing education. In 2014, after the birth of her son with Down Syndrome, she discovered myofunctional therapy and developed a passion for helping others through oral exercises. Inspired by her son's needs, Breanna created a dental-specific program to assist other practices in treating patients with myofunctional disorders.After dedicating 16 years to the clinical side, Breanna’s d

AADOM Radio & CEDR HR Solutions Presents:Paul Edwards-CEO & Founder- CEDR HR SolutionsLearning Objectives:-Understand the Real-World Impact of Handbook Policies-Learn how properly crafted and enforced policies can address challenging workplace scenarios and prevent potential legal risks.-Recognize Discrimination and Bias in Policy Enforcement-Gain insight into handling sensitive situations, such as appearance-related concerns or allegations of inappropriate behavior, while staying compliant with anti-discrimination laws.-Explore Best Practices for Addressing Employee Misconduct-Discover practical approaches for managing difficult conversations, documenting incidents, and resetting expectations during review processes.-Appreciate the Importance of Proactive HR Solutions-Understand how having expert HR support in place can save time, reduce stress, and mitigate financial risks for your practice.-Laugh While You Learn-Enjoy educational entertainment through real-world HR stories that balance valuable les

Andre founded Systems Practice Management, Inc., a dental practice management, training and consulting firm.  He created Building Blocks Scheduling, Countdown Confirmation, SELL Training and the PracticePar Analysis.  He co-created the non-surgical periodontal protocol Stat-Ck. Andre is best known for creating The CREW Process - a better way to define practice philosophy, bring consistency to treatment and gets the entire office in alignment. Practices working with Andre have found great personal success while getting to know his genuine, frank, and devilishly funny personality.Learn More About Andre & The Crew Process: WebsiteLearn More About AADDOM: Website

Today's Guest:Teresa DuncanPresident of Odyssey ManagementTeresa is a speaker and writer with over 20 years’ experience in healthcare. Her areas of expertise include revenue protection using proven accounts receivable and insurance methods; and helping doctors and managers establish solid management systems. A recipient of the Lifetime Achievement Award from the American Association of Dental Office Management, she understands the importance of continuing education.She is the author of Moving Your Patients to Yes: Easy Insurance Conversations and a contributing author to the ADA’s Annual CDT Companion Guide™. Teresa is a frequent contributor to multiple dental publications. She was a founding Trustee for the auxiliary-learning focused DALE Foundation. Teresa is a member of several organizations including Women in DSO and the National Association of Dental Plans.She has been named one of the Top 25 Women in Dentistry by Dental Products Report Magazine and is recognized annually as a Leader in Consulting by Den

Today's Guest:Allison Lacoursiere, RDA, OA, CPC, ELI-MPCEO & Founder | Clear Coaching Co-Founder | DentalflixAllison Lacoursiere is a ICF Certified Professional Coach with a focus on leadership, high performance and self worth,. As the founder of Clear Coaching, she is an expert in helping individuals step into their greatest potential through powerful communication and mindset strategies. She has years of experience helping organizations streamline their efficiency while increasing organization health, performance and production using the Humans First methodology. She has over a decade of dental experience, is a lifetime member to AADOM, started her career as an RDA at SAIT where she now holds a board member position, specialized as an Orthodontic Assistant, as well as Certified Dental Office Manager through the University of Toronto Factulty of Dentistry program.Allison completed a professional designation at the Rotman’s Business School on Women in Business and has founded the Women in Digital Dentistr

AADOM Radio Presents:The AADOM Influencer Series w/John Stamper, Founder of John Stamper Media.More About John:With over 25 years of leadership, business development, and entrepreneurial experience, John Stamper has carved a niche in the world of social media branding and digital storytelling. As the founder of John Stamper Media, he has revolutionized how companies amplify their presence online, driving significant engagement and growth through strategic content creation.John’s journey began in the U.S. Navy as a submariner, where he developed a deep appreciation for human achievement and the collaborative spirit. This foundation fueled his passion for motivating others to bridge the gap between the present and a successful future, blending joy with commitment and sacrifice. Transitioning to the dental industry, where he has now spent two decades, John's diverse experiences range from sales management at Brasseler USA to comprehensive practice development with Mortenson Dental Partners. His hands-on work wit

AADOM Radio & UptimeHealthLaura Nelson, Founder of Front Office RocksPodcast Learning Objectives How to successfully introduce new technology into your dental practice without disrupting your team’s workflow or patient experience.Overcoming fear and skepticism: why past tech failures shouldn’t prevent future innovation and how to get your team on board.The patient perspective on technology: discover what patients expect from a modern dental office and how embracing tech can enhance their experience.More About Laura:Laura Nelson is a leading figure in the dental industry, known for founding Front Office Rocks, an online dental training company. Front Office Rocks offers comprehensive training for dental front office teams, revolutionizing training methods and enhancing the efficiency of dental practices nationwide.With a rich background as a dental office manager, Laura brings a wealth of practical experience to her role, making her a trusted authority in the field.Laura has authored two influential books:

AADOM Radio & Wellfit Technologies Present:Tracey Kroehle, Customer Success ManagerPodcast Learning Objectives  1) How to have the money discussion with your patients, with dignity and privacy-Remove awkwardness out of presenting financing to your patients-Assume every patient can use financing and why that’s a good practice-Ensure team uniformity with training-Power of the pause2) Patients need flexible financial solutions that broadly cover patient needs and creditworthiness-Many programs do not approve every patient-Discuss option available for those declined financing3) Solutions can and should help dental providers drive revenue, profitability and reduce operational burdens-Reduce outstanding patient balances-Focus on collection/arrangements on ways-to-pay will save time on the back end.More About Tracey:In her multi-faceted career in the dental industry, Tracey has excelled as an award-winning office manager, trainer, and consultant. Her passion for dentistry stems from its transformative impact on

AADOM Radio & GPM Presents:Xana Winans-CEO & FounderHere is the link to GPM's next webinar,  "Your Perfect Patient Match: Attract your ideal patients by discovering YOUR Dental Marketing DNA," and ultimately, that is the heart of what makes your brand sticky, resulting in economy-proof marketing.REGISTER FOR WEBINAR HEREPodcast Learning Objectives:- HOW THE ECONOMY CHANGES CONSUMER BUYING BEHAVIOR- PRACTICAL MARKETING SOLUTIONS THAT WORK- HOW TO ENGAGE YOUR AUDIENCEMore About Xana:Xaña Winans is Golden Proportions Marketing’s CEO, founder, visionary, and lead strategist. As one of the industry’s most sought-after dental marketing consultants, she collaborates with our team on a diverse group of clients to create strategic marketing solutions with measurable results. Her passion for dentistry is evident in the work that she does, and in the award-winning products GPM produces to help your practice thrive.Around the office, we all know that Xaña’s knowledge and drive extend well beyond GPM’s walls. She

AADOM Radio & Better Dental Life Presents:Dr. Mark DavisPodcast Learning Objectives  * Heartbeat of the dental practice* Building strong relationships with dentists and teamwork*Open communication*Office managers as office consultants*Personal fulfillment is important*Embrace the extraordinaryLearn More About Mark:Dr. Mark Davis has been a practicing dentist for over 20 years. After graduating in 2000 from Creighton School of Dentistry, he attended an AEGD residency with the US Air Force. Dr. Davis practiced dentistry in the Air Force and at a public health clinic before buying his first practice in 2005. Over the years, he has purchased multiple dental practices. He has helped small practices grow into large practices. He has merged practices. He has hired associates and formed partnerships. He Has expanded and remodeled dental spaces. And he has built two stand-alone dental buildings. He has sold practices and joined a Dental Partnership Organization.As a certified life coach, he has the tools and exper

In our latest "Faces of AADOM" series, Heather sits down with Melissa, whose remarkable journey from dental assistant to practice manager embodies the spirit of excellence in dental office management. Melissa’s story is a testament to the transformative power of dedication, empathy, and a passion for helping others.  Melissa began her career in dentistry at the age of twenty, unsure if she could handle the demands of the job. Melissa’s path to becoming a practice manager was paved with curiosity and a commitment to learning. Without formal training, she sought guidance from seasoned professionals in the field.  She recalls her first experience with a severe periodontal patient: “I was very weak-stomached growing up and didn’t know if I could do this. The dentist kept asking if I was okay, and at the end of the day, he told me, ‘If you can do that, you can do anything.’” This trial by fire proved to Melissa that she had the resilience and determination to succeed in dentistry, a field where she could make a pr

Join us for an inspiring event as part of the Faces of AADOM series, featuring Terri Green Gutherie’s journey into dental office management. Hear firsthand how Terri found her passion and excelled in the dental industry.Terri shares her personal story of discovering her "tribe" within AADOM—a community where she felt truly understood and accepted. Her journey highlights the shared challenges, rewards, and joys that come with a career in dentistry. Terri emphasizes that for those who choose this path, it's more than just a job—it's in their DNA.In this engaging conversation, Heather interviews Terri, delving into her experiences and the pivotal moments that shaped her career. Terri's insights into the importance of self-investment and continuous learning are invaluable for anyone in the dental field. She speaks candidly about how investing in her own knowledge and education has made a significant difference in her role as an office manager.Terri's story is a testament to the power of understanding systems and