V.u.x. World

This week, we take a look at the similarities between VUI design for IVR and VUI design for voice assistants. We also explain what VUI tuning is and why it’s important, whilst giving you some tips on how you can tune your voice user interface. We also discuss PinDrop and voice first security.In this episodeWe speak to one of the world’s expert VUI practitioners, Simonie Wilson, to get under the hood of Passport and figure out what it is, how it works, why it’s needed and how you can use it to authenticate users with confidence whilst preventing fraud.We also tap into Simonie’s vast VUI design experience and discuss how she goes about designing VUIs that delight rather than smite customers. We get into detail about the benefits of VUI tuning and Simonie shares her advice on how you can continuously improve a VUI experience.Are brands failing on Amazon Alexa and Google Assistant? Send us your answers and you could feature on the VUX World Flash Briefing this week!Privacy and securityPrivacy is often cited