Leadership Matters

“Leadership is a Relationship.” (Kouzes and Posner, 2009) A leader’s ability to build effective relationships is a critical quality that assists in influencing and building teams. The success and quality of work relationships will negatively or positively impact every aspect of an organization from customer satisfaction to goal accomplishment to product quality. When people are able to work well together, they can create a powerful, motivated work environment where everyone want to come to work, feel empowered to achieve excellence and work in concert to solve problems. Effective working relationships form the cornerstone of success for the individual and organization. On today’s show, we will explore what an effective relationship is; why they are important; and how to build and sustain them so that win-wins are always possible.