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Episode 89: Why Everyone Working On A Product Needs To Be Aware Of The Voice Of The Customer
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:33:31
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Sinopsis
I am the self-appointed family travel agent. Though if you ask my partner and the rest of my family members they’d agree that I am the best person for the job. Why? Because over the years I have become adept at making sure I don’t overlook the details when planning a vacation—you know where the devil hides! And who wants the devil to turn up on their vacation?! Unless of course, it’s a blue devil ;) #marchmadness #goduke I take the time to read through ALL the descriptions and fine print, talk to customer support agents to find out if there are any additional fees, and make sure that family members who have accessibility needs like my 10-month-old baby and 82-year-old grandma will be taken care of. Once I’ve done all this planning, I know I have truly earned my vacation ;) Despite all my effort, there have been times when things didn’t turn out as planned. Like the time I booked a home in India only to find out that the address was incorrect. The host mixed the street name with the city name. We w