V.u.x. World

Voice assistants and voice user interfaces are becoming ubiquitous across all device types. Voice is quickly becoming the modality of choice for finding information and getting things done. But with every new device type, comes a different type of customer experience, based on different mental models, different expectations, different context and different goals.One of the most promising device types for voice user interfaces is the TV. With a wealth of content options from a range of providers, there’s always something on. The problem is finding it.We’ve all tried searching manually with a remote control. That’s not something one enters into lightly. It’s clunky, takes forever and the search capabilities are extremely basic, typically. Then, how do users even know that they can use their voice in the first place? And how do they discover what it can do and the features it has?These are just some of problems that the Voice AI team at Comcast is solving, and the way that they’re solving it has lessons for all