Megamarketer Coachcast For Contractors

In this week’s episode of the MegaMarketer Coachcast, host Justin Jacob interviews Mike Montano. Mike had been a contractor for over 20 years and when he started his business marketing was one of the areas he struggled with. He put in the work and learned that trust and credibility were crucial, which is when the idea for ReviewBuzz came from. Main Questions Asked: How does ReviewBuzz work? Why are reviews important? What are some best practices to dealing with bad reviews? Key Lessons Learned: ReviewBuzz The customer experience is pretty much entirely dependent on your employees. For contractors, it’s not about looking good, it’s about being good. Nothing will move the needle more than the quality of your work. ReviewBuzz is both a review management system as well as a review engagement program. It incentivizes employees and technicians through gamification to deliver better customer experiences. Most employees will not ask for a review, but customer experience management is one of the most important thin