How To Succeed Podcast

Amy Woodall, Sandler trainer from Indianapolis and host of our online course for Dealing with Difficult People and Situations, shares her thoughts about how to handle challenging situations in business. As a business professional, you undoubtedly have experienced several difficult situations similar to the following: “Where is my shipment?! I need it now!” “What’s wrong with you people? You never get it right!” “This is the last straw. I’m through doing business here.” “Can’t you break the rules for me this one time? I’m a good customer here!” No matter what your position is in the organization, you will have to deal with angry, upset or difficult people at some point. It’s part of the job, but many people find it to be a stressful part of their day, which can lead to burnout unless there is an established, step-by-step process in place. Managers have difficult conversations with employees, salespeople have difficult negotiations, and other frontline positions deal with difficult customers and demands regul