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Gray MacKenzie is the CEO of ZenPilot, an agency training business that gives digital agency teams the structure they need to grow quickly and sustainably. They've helped over 1,600 agencies over the past 10 years. ZenPilot enables agency transformations from chaos to clarity through a combination of hands-on consulting, analysis, community, training, pre-built assets, templates, and processes. They serve to accelerate and de-risk your agency’s journey towards growth. Gray is also the Founder of GuavaBox, a company that helps B2B tech and SaaS companies build a better growth strategy by applying a proven process to the four pillars of growth: positioning, lead generation, sales, and pricing. In this episode… Your kickoff call can either create an efficient onboarding process or set off alarm bells in a client’s mind. One of the biggest onboarding mistakes your agency can make is mismanaging the kickoff call. How so? A common misstep is forgetting to restate expectations or misrepresenting them.  You can misre