Inspired Insider With Dr. Jeremy Weisz | Ecommerce Interviews | Entrepreneurship | Inspirational Stories | Business Lessons

John Munro is the CEO of Chargeback, a Utah-based industry-leading software company that helps merchants automate dispute management. This technology-driven solution leverages APIs, plugins, and other integrations to maximize the recovery of revenue lost to customer disputes and fraud. They have a real-time dispute management platform built to empower internal teams with expert knowledge and robust automation. Chargeback has helped companies like Levi’s, Dick’s Sporting Goods, Fanduel, and many more stop disputes before they can happen. In this episode… Preventing friendly fraud in credit card payment processing is a much bigger problem than any business would like to admit, especially during this COVID-19 season. Trying to resolve these disputes in real-time to get the percentage of refunds down is only a part of the problem. Another critical issue that people overlook is the risk of losing the lifetime value of a customer. How can businesses resolve these payment disputes in real-time and reduce customer ch