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Building A Customer Service Legacy, with Eddie Lichstein of Autoplicity

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Sinopsis

Very few companies can claim to have a customer service legacy. But Eddie Lichstein, coFounder of Autoplicity.com can point to the customer service approach they’ve taken to build the company. His auto parts company has gone from 0 to 50 million dollars in 4 years. He is also the Founder of THMotorsports.com that sells car parts - and the company celebrated 10 years and over 100,000 customers just recently. Eddie is also the coFounder of Rejoiner.com, an email marketing automation software for Ecommerce companies. Here’s a glimpse of what you’ll learn: [0:15] Jeremy’s introduction to this episode with Eddie Lichstein. [2:28] Why Eddie is focused on building a legacy that helps others. [8:47] The beginning of Autoplicity and the idea for expansion. [9:36] The beginnings of eCommerce 10 years ago. [14:02] The process the company follows to help customers and others via social. [16:49] The initial products and traction for TH Motorsports. [21:36] Building the business’ customer base on forums. [24:49] The thing