Inspired Insider With Dr. Jeremy Weisz | Ecommerce Interviews | Entrepreneurship | Inspirational Stories | Business Lessons

Amine Khechfe (AMINE  KESHVE) understands the power of customer complains. He cofounded Endicia with Dr. Harry Whitehouse in the 1980’s. Endicia is a leading provider of eCommerce shipping technologies  with more than $12 billion in postage printed. They  help send over 500 million parcels of mail per year and account for over 60% of all online postage printed in the US. They help businesses run their shipping operations by printing shipping labels or online postage right from your desk. Here’s a glimpse of what you’ll learn: [0:15] Jeremy’s introduction to this episode’s guest Amine Khechfe. [1:40] The issue of integration: Getting it right for software tools. [5:16] The first integration partners for Endicia. [11:47] How Endicia’s business goes up in times of recession. [13:54] The trends Amine sees in the ecommerce space because of his work with so many sellers. [20:51] How many of Endicia’s features or services came from customer feedback. [25:21] Making decisions about which ideas to implement into the