Creating Disney Magic: Lessons In Leadership, Management, And Customer Service

You can’t lead from your office with your feet on the desk. One of our listeners works under a boss who is likely leading that way. That listener recently asked how to bring up to their manager that their customer service was poor. Ideally, the owner of an organization would have clear expectations for providing feedback. Bosses should make it clear that they are willing to hearing employees’ ideas for how the business can be better. It is the boss’ job to create an environment and culture where employees want to, can, and have the resources, training, and trust to do a great job. If this isn’t the case, the boss may be afraid of the extra work or cost that changes will create for them. They may need training on better customer service or more experience with brave employees telling them what needs to be fixed. Without improving customer service, you will lose out on a variety of things. You may lose customers as there are countless other companies (with better customer service) where they can go to get what