Creating Disney Magic: Lessons In Leadership, Management, And Customer Service

On this week’s episode, we’re answering a question that came to us from Joe Fernandez. He is a Park Ranger and is wondering how to respond well to a crisis. Joe wants to know how he can continue to lead with a positive attitude during times of uncertainty. At Disney, we were prepared for anything. We thought about crises before they happened. You should do the same. Anticipate what could happen and make sure that you’re ready for all of it. Think about what resources you’ll need and which people you will need to go to for help. You can be ready for most things, even if you don’t know the specifics of what will happen. When a crisis does occur, do any follow-up necessary to get back to normal operations. At Disney, everyone who had a piece in dealing with a crisis would sit down afterward. We would reflect on what happened, what went right, and what could have gone better. During a crisis, you don’t have a lot of time to sit and reflect. So make the space to do it after the fact. This will make sure that you r