Creating Disney Magic: Lessons In Leadership, Management, And Customer Service

On this episode of Creating Disney Magic, I want to talk about the importance of continuous training for leaders and employees. When should you redo formal training? The training interval will vary depending on what field you’re in. For example, if you are in the medical field, you would need to stay current on pathogens, policy, and procedures for illness and infections. Where if you are in the food industry, then staying current on food handling, proper cleaning procedures, and food safety would be paramount. It would also be necessary to redo training after a leave of absence since policies and procedures can often change rapidly. Why should you train continuously? If not trained and retrained, people will shortcut and not apply the formal training the way it was intended, the consequences of this could be deadly. Great leaders continuously train themselves and then coach their staff so they can all be the best example of safety, customer service, and leadership possible. When we continuously coach the tea