Creating Disney Magic: Lessons In Leadership, Management, And Customer Service

On this episode, I’ll answer two reader questions on  “How to Manage Your Mood”. The first question is from John Sparks.  John asks “How did you grow to control your thoughts and reactions? How do you catch and manage your moods?” Here are my best tips for managing, catching, and controlling moods. -When I am feeling good I can control my behavior, thoughts, and mood much easier. -I always preach “Don’t underestimate the influence you have on people.” This is very applicable to the world today. -I think about it often so that it has become a part of how I control myself. Nothing good comes from having a bad attitude. -While I have the ability to be upset, the positive feedback from being positive is a part of what keeps me focused on how I respond. -Attitude and behavior can be controlled if I think about it. -When a failure happens I ask, “Why and what can I do about it?” so that it doesn’t happen again. -I can still be honest and firm without degrading people. -If I am nice, polite, and helpful people want