Creating Disney Magic: Lessons In Leadership, Management, And Customer Service

Meeting a new team as a leader is your first chance to let people know what it is going to be like to work with you.  When I became the General Manager of a Marriott Hotel, I used the first 30 days to find out what questions people have.  Every day, I walked the hotel and met with every employee. First, at 6 am, I would walk every area of the hotel. Then again at 11 am. Finally, before I left at 5 pm I would walk the hotel one more time. Every day, I saw every employee. And I asked questions about what they needed. When they told me they needed something, I took care of it.  When I became EVP of Walt Disney World, I applied what I learned at Marriott, but with 44,000 cast members and an operation the sie of San Francisco, I could not meet every cast member and see the entire operation every day. But, I did meet some people every day. And I saw some portion of the operation every day.  And I made myself available to answer questions and meet with people.  Don't get overwhelmed by the idea of meeting with every