On Your Mark, Get Set, Grow!

Most companies get customer service all wrong. They make a big show of designing shiny apps, building amazing showrooms, and rolling out cutting edge products. But they forget to put a laser focus on who actually pays for all that—the customer! When you deepen your customer relationships and focus on creating a memorable experience, you can charge a premium price and retain clients for life. “Technology is only 10% of the experience,” says customer service expert John DiJulius, while your person who delivers the service is the other 90%. “Technology can never build a rapport, show empathy, or make a brilliant comeback when we drop the ball, but you can,” he said. Many businesses are trying to de-emphasize the importance of the employee and replace them with chat bots and AI. But that technology will never outperform a well-trained human who steps in when your customer needs personalized help. In this presentation, recorded live at the 2019 CEO Coaching International Summit, John DiJulius explains how you can