Masters Of Product Management

  Episode 27 – Understanding User Feelings in User Stories with Steven Haines:    Most product managers utilize a template or framework to capture user stories and associated features. However, many user stories are not completely linked to the emotional side of the user.  The result could be features that don’t really solve the customer’s problem. In this episode, Steven Haines offers some ideas on how to better empathize with your customers or users. Hosted by Steven Haines of Sequent Learning Networks