Build A Better Agency Podcast
Episode 44: How to Create a Great Customer Experience, with Peter Shankman.
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:31:53
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Sinopsis
Peter Shankman is a spectacular example of what happens when you merge the power of pure creativity with Attention Deficit Hyperactivity Disorder (ADHD) and a dose of adventure, all to make it work to your advantage. The New York Times has called him "a public relations all-star who knows everything about new media and then some," while Investor's Business Daily has labeled him "crazy, but effective." He founded Help A Reporter Out (HARO) in 2010 from his apartment before selling it to Vocus. Peter is the also founder of ShankMinds: Business Masterminds, a series of small business entrepreneurial-style masterminds in over 25 cities worldwide. Additionally, Peter is also the founder and CEO of The Geek Factory, Inc., a boutique Social Media, Marketing and PR Strategy firm located in New York City, with clients worldwide. What you’ll learn about in this episode: Innovation through exploration Why you need to hold your ground with clients and force them to trust your expertise How to get your customers to te